Selects WAHVE to Provide the U.S.-Based Insurance Professionals
The new service gives an additional option for Vantage Agora clients to manage their outsourced insurance resources.
VA selected Work At Home Vintage Experts (WAHVE) to provide U.S.-based experienced insurance professionals supervising Vantage Agora’s India-based insurance processing staff.
“This new choice gives insurance firms a way to have a knowledgeable, U.S.-based insurance professional manage their outsourced staff resources without using their own high-cost personnel,” explained Sudhir Achar, CEO and co-founder, Vantage Agora. “Our clients now can engage their subject matter expert to more client-facing and revenue-generating activities.”
The StaffLink option provides a managed staffing service for mid-sized and large insurance brokers who want to better manage their processing and back-office workflow. “It’s especially relevant for those larger brokers who would like the cost and operational efficiencies of outsourcing processing work — but want a cost-effective and highly knowledgeable insurance professional to supervise and manage this work,” commented Achar.
Stated Sharon Emek, Ph.D., CIC, president and CEO of WAHVE: “Many mid-sized to large brokers have been traveling the outsourcing route, but often there’s a pain point: Managing the outsourced work cost-effectively. What brokers need is not just low-cost, efficient workflow and processing, but the confidence that the work is getting done accurately and efficiently. StaffLink is an opportunity for WAHVE to provide brokers with highly experienced ‘vintage’ insurance professionals to manage these overseas resources at a significant cost-savings.”
The new service supports brokers facing pressure on commissions and revenues and a tight labor market. It allows brokers to focus their highly-paid staff and producers on value-added work with clients/prospects and not processing work.
With StaffLink, the higher-level processing work is done by a U.S.-based WAHVE insurance professional who also manages the lower-level processes done by Vantage Agora workers in India — and at a substantial cost savings.
About Vantage Agora: Vantage Agora provides backroom support services to agents, brokers, managing general agents, program managers and carriers in the property/casualty insurance market. The company, headquartered in Beachwood, Ohio, has India-based insurance-trained staff who perform back-office support work on a 24/7 basis, freeing staff to focus on sales and customers. Vantage Agora also offers IT services and consulting to a broad array of business customers from its U.S. and India operations.
About WAHVE: Work At Home Vintage Experts (wahve.com) offers a unique, cost-saving, remote contract staffing solution for insurance firms. Using an innovative work-at-home model, WAHVE engages vintage professionals “phasing” into retirement who work from home on a dedicated basis full-time or part-time, long-term or short-term. By outsourcing staffing needs to WAHVE, insurance firms can leverage these qualified, experienced, and technologically-savvy retirees to significantly lower costs and improve profitability. WAHVE bridges the gap between insurance firms’ staffing needs and “vintage” insurance professionals desiring to phase into retirement.